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Terms & Conditions

Check-in & Check-out Times

  • Check-in Time: 3:00pm
  • Check-out Time: 10am

Late Check out may be available at half daily rate up to 6:00pm and at full daily rate after 6:00pm. We attempt to accommodate late checkout or early check-in, subject to availability.

Security Deposit

A security deposit of US $300 is required on check-in. This is fully refundable upon check-out, given that no damaged within the property were incurred during the stay and if the checkout schedule is followed accordingly. This can be done through cash on arrival or bank transfer. A security deposit may be payable directly through bank transfer or cash to the General Manager or Property Owner immediately upon arrival at the property.

Bank BNI
Company Name PT AUM DEWI PREMA LEE
Account Number: 2036 830 684
SWIFTCODE BNINIDJAXXX

Number & Age of Guests

It is the guests’ responsibility to ensure the number of adults and children staying in the house is correctly stated in the confirmation email or AirBNB reservation. The total number of guests and invitees to the villa must not exceed 6 people without prior approval from Dewi Sri Villa Owners.

Guest to Provide Passport to Check In

In accordance with Indonesian Law, all guests are required to make their passport available to be copied at check-in.

Use of the Pool

Children using the pool should be always supervised by a responsible adult. Please note that house staff are often not able to swim and should not be relied upon to supervise children in the pool.

Glass items are not permitted in the pool area as broken glass will require draining of the pool. We have plastic glasses to ensure guests are well hydrated around the pool if needed, no glass items (including and not limited to plates, glass, wine glasses) are permitted to be used in the pool area.

The pools are professional maintained, and guests should not interfere with the pool pump or other equipment or chemicals. On rare occasions, it may be necessary for our staff to attend and apply additional pool chemicals which may temporarily prevent the use of the pool.

Smoking

Smoking is not permitted in the house’s indoor areas. Ashtrays are provided for guests to smoke in the house’s outdoor areas. Smoking in the bedroom is prohibited. A penalty for deep cleaning will be charged in case of any violations. The penalty will be applied each time any guest(s) is found smoking inside the bedrooms, or if any evidence of smoking is found.

Conduct and Due Care

Guests are asked to respect the neighbourhood and ensure that all guests and visitors to the property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possessions or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited.

The guests are responsible for the behaviour of the guests staying at the property, as well as visitors to the property during the rental period. Should any guest(s) or visitor(s) not behave in a suitable manner, owner of the property, in their absolute discretion, requires the guests, their party and/or visitor(s) to leave the premises and/or vacate the property immediately, without compensation or refund.

Pets

Pets are generally not allowed but may be accepted by prior agreement with owners of the property. Fees apply.

Use of Property

All bookings are assumed to be for holiday purposes only, and the guests agrees that the use of the villa will be limited to this purpose unless otherwise confirmed in writing.

If the guest is planning to hold an event, such as a wedding or party, which involves having larger number of people at the property, or if the guest is planning to use the property for a purpose other than holiday, please communicate this to the management team at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation.

Conduct of Villa Guest

The conduct of guests of the villa should not interfere with the enjoyment of other holidaymakers or local residents. Music or other noise should not be kept to a minimum between 10:30pm and 7:00am, especially in the outdoor areas.

Where Police or Banjar (local community) attendance is required, guests will be responsible to pay any penalties

Owners of the property reserves the right to terminate the booking where there is any serious breach of the Terms & Conditions, immediately and without refund.

Damage, Breakage or Loss

Any damage or losses caused during the rental period, as well as any special cleaning requirements will be the guests’ responsibility and may be charged to the guests account and deducted from the guest’s security deposit. The owners reserve the right to terminate the booking where there is serious and deliberate damaged to the villa property or its inventory, immediately and without refund.

Valuables & Security

Any guest valuables or property left or used at the property are at the guest’s own risk. Owners do not accept any responsibility for loss of or damage to guest property. The guest is responsible for the property during the rental period and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the guest, their party and/or visitors resulting in loss or damage is the guest’s responsibility.

Access

Owners of property reserves the right to access the premises to conduct urgent repairs or to respond to complaints about the conduct of guests of the villa. Management team and/or owners will attempt to contact the guests prior to such attendances and arrange a convenient time where possible.

Payment or Cancellation Terms (Moderate)

Full refund at least 5 days before check-in
Partial refund within 5 days before check-in

Travel Insurance

We strongly recommend guests take out comprehensive travel insurance at the time of booking to cover injury and illness (including repatriation), theft or loss of baggage and personal items, or cancellation of flights and accommodation.

Waiver of Liability Disclaimer

Owners of the property will not accept responsibility for losses to our guests or any claims, including but not limited to:

  • Responsibility for personal body injury, death, accident, lost, stolen or damaged property, loss of mental or physical enjoyment, delay or inconvenience.
  • Delays or schedules changes to itineraries incurred by any person arising out of any wilful or negligent act or omission of any airline carrier, hotel, villa, ground operator or other person who does not render any services or accommodation.
  • Monetary crisis, labor problems, economic changes, mechanical maintenance or construction difficulties, noise, climate change, local laws, novel or unexpected conditions.
  • Loss of travel documents, passport, visas and or health certificates, where required. Additional expenses due to delays or changes in any other services, changed in rates, cancellation or double-booking reservation, sickness, strike, war, quarantine, pilferage, political or social unrest, disease, acts of god or any events beyond our control.
  • Guests agree that owner of the property and villa management team is not responsible for damages such as (but not limited to) motorcycle, scooter, and other vehicle rentals, horse-back riding, SCUBA diving, deep-sea fishing, golfing, pool/ocean swimming and surfing, falls from pool decks, falls from balcony, wet tiles or any sliding glass door injuries. Each guest agree that he/she is voluntarily participating in activities, and assumes all risk of injury, illness, damage or loss to person and property that might result, including without limitation, to any loss or theft of personal property.
  • For the execution interpretation and enforcement of this Agreement, the parties expressly submit to the laws in effect and to the courts of Denpasar Indonesia, hereby waiving any other jurisdiction that may now or hereafter be applicable by reason of their present or future domiciles.
  • Guests with Disabilities – Indonesia does not have the same disability laws like in many countries like Australia and the United States “American Disabilities Act”. Therefore, facilities for disabled persons are limited in Bali and subsequently disabled people might not be as well catered to as they would in other countries.
  • All guests staying on Ni Putu Sri Nulatri Sedani’s land agree to the Waiver of Liability Disclaimer and other Terms and Conditions.

Natural Disasters

Guests who travel to Bali, but their arrival is delayed by the closure of Denpasar Airport due to any form of natural disaster, will be refunded (less applicable bank fees) for those nights of accommodation lost due to their delayed arrival.

Guests whose flights are cancelled by their airline due to any form of natural disaster, in circumstances where Denpasar Airport remains open will be entitled to reschedule their booking subject to availability and within 90 days of the original booking and not in Peak Season (June, July, August, December – mid January).

Six (6) months passport validity requirements

All foreigners entering Indonesia must have a valid passport with an expiration date not less than 6 months prior to their date of departure from Indonesia or entry will not be permitted.

Visa Policy of Indonesia & Length of Stay

Guests from most countries arriving at Ngurah Rai International Airport can enter Indonesia without a visa and stay up for 30 days but guests that are arriving by sea should check specific visa requirements. http://www.indonesia.travel/en/post/visa-free-for-169-countries-to-travel-to-indonesia.

Guests wishing to stay in Bali for more than 20 days need to obtain a Visa on Arrival (VoA) from Immigration on arrival at Ngurah Rai International Airport, Denpasar for US$35 which is valid for 30 days and which can be extended once for an additional 30 days.